Terms of service
Welcome to Jová Mae! The terms "we," "us," and "our" refer to Jová Mae. Jová Mae operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a personalized shopping experience (the "Services"). Jová Mae is powered by Shopify, which enables us to provide the Services to you.
The following Terms of Service, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use our Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover topics such as disclaimers and limitations of liability.
By accessing, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our store or purchasing any of our products or services, you may be required to provide certain information, such as your email address, billing details, shipping address, and payment information. You represent and warrant that all information you provide through our store is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products and services as accurately as possible in our online store. However, please note that the colors and appearance of products may vary depending on the device you use to access our store and your device's display settings.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or exactly match the images or descriptions displayed on our website.
All product descriptions are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Jová Mae reserves the right to accept or decline your order at our sole discretion and for any reason. Your order is not considered accepted until Jová Mae has confirmed its acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as Jová Mae may not be able to process cancellation requests once an order has been accepted.
If we do not accept, modify, or cancel your order, we will make reasonable efforts to notify you using the email address, billing address, and/or telephone number provided at the time of purchase.
Purchases may only be returned or exchanged in accordance with our Refund Policy [LINK].
You represent and warrant that any products purchased from Jová Mae are intended solely for your personal or household use and not for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service is the price in effect at the time the order is placed and will be confirmed in your order confirmation email. Unless otherwise stated, all prices exclude applicable taxes, shipping and handling fees, customs duties, and import charges.
Prices displayed in our online store may differ from prices offered in physical stores or by third-party retailers. From time to time, we may offer promotions that affect pricing and are subject to separate terms and conditions. In the event of any conflict between the terms of a promotion and these Terms, the promotion terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You also agree to promptly update your account information, including your email address, payment details, and expiration dates, so that we can complete your transactions and contact you if necessary.
You represent and warrant that:
(i) the payment information you provide is true, accurate, and complete;
(ii) you are authorized to use the selected payment method;
(iii) all charges incurred will be honored by your payment provider; and
(iv) you will pay all charges incurred at the prices in effect, including any applicable shipping, handling, and taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or other events beyond our reasonable control.
Title to and risk of loss for the products pass to you once the products have been delivered to the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brand names, text, displays, images, graphics, product descriptions, videos, audio, and the design, selection, and arrangement thereof, are the property of Jová Mae, its affiliates, or licensors and are protected by applicable copyright, trademark, patent, and other intellectual property laws.
These Terms grant you permission to use the Services solely for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written permission.
Except as expressly provided in these Terms, nothing contained herein grants you any license or other rights under any patent, trademark, copyright, or other intellectual property rights of Jová Mae, Shopify, or any third party. Unauthorised use of the Services may violate applicable intellectual property laws. All rights not expressly granted are reserved by Jová Mae.
The names, logos, product names, service names, designs, and slogans of Jová Mae are trademarks of Jová Mae, its affiliates, or licensors. You may not use these trademarks without our prior written permission.
The name, logo, product names, service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans displayed through the Services are the trademarks of their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the Services is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms under which these tools are provided by the relevant third-party providers.
We may also introduce new features and services in the future, including new tools and resources. Such new features and services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access.
If you choose to leave our Services to access third-party websites or materials, you do so entirely at your own risk.
We are not liable for any damages or losses arising from your access to or use of third-party websites, products, services, resources, or content. Please review the policies and practices of any third-party website before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Jová Mae is powered by Shopify, which enables us to provide our Services to you. However, all purchases made through our online store are made directly with Jová Mae.
By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Jová Mae, including any injury, damage, loss, or claim arising from products or services purchased through our store.
You expressly release Shopify and its affiliates from any claims, liabilities, damages, or losses arising out of or relating to your purchases or transactions with Jová Mae.
SECTION 10 – PRIVACY POLICY
Any personal information collected through our Services is governed by our Privacy Policy, which can be viewed [HERE].
Because our Services are hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of our Services in order to operate and improve the platform. Information you submit through our store may be transferred to and shared with Shopify and trusted third-party service providers located in countries outside your country of residence where necessary to provide our Services.
For more information about how we, Shopify, and our partners use your personal information, please review our Privacy Policy.
SECTION 11 – FEEDBACK
If you submit ideas, suggestions, reviews, proposals, recommendations, or any other content ("Feedback") to us, whether by email, through our website, or otherwise, you grant Jová Mae a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial purposes.
You represent and warrant that:
(i) you own or have all necessary rights to the Feedback you provide;
(ii) you have disclosed any compensation or incentives received in connection with your Feedback; and
(iii) your Feedback complies with these Terms of Service.
We are under no obligation to:
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keep any Feedback confidential;
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compensate you for any Feedback; or
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respond to any Feedback.
We reserve the right, but are not obligated, to monitor, edit, or remove any Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any intellectual property rights or these Terms of Service.
You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. Furthermore, your Feedback must not contain unlawful, abusive, defamatory, obscene, or malicious content, including viruses or malware that could affect the operation of our Services or any related website.
You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of your Feedback. You are solely responsible for any Feedback you submit and for its accuracy. We accept no responsibility or liability for any Feedback posted by you or any third party.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, and product availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
SECTION 13 – PROHIBITED USES
You may access and use our Services only for lawful purposes. You may not use the Services, directly or indirectly:
(a) for any unlawful or malicious purpose;
(b) to violate any international, federal, state, provincial, or local laws or regulations;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, intimidate, or discriminate against our employees or any other individual;
(e) to submit false or misleading information;
(f) to upload, transmit, distribute, or otherwise make available any content that violates these Terms of Service;
(g) to send unsolicited promotional materials, including spam, chain letters, junk mail, or similar communications;
(h) to impersonate or attempt to impersonate any person or entity; or
(i) to engage in any activity that interferes with or disrupts the Services or could damage Jová Mae, Shopify, or other users.
You also agree not to:
(a) upload or transmit viruses, malware, or other malicious code;
(b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our written permission;
(c) collect or track the personal information of others;
(d) spam, phish, pharm, pretext, crawl, scrape, or otherwise misuse the Services;
(e) use robots, spiders, automated software, AI agents, scraping tools, data mining tools, or any automated or manual process to access or interact with the Services without authorization; or
(f) interfere with or circumvent any security features or access restrictions implemented by Jová Mae or Shopify.
We reserve the right to suspend, disable, or terminate your account at any time, without prior notice, if we determine that you have violated any provision of these Terms of Service.
SECTION 14 – AGENTS
14.1
This section ("Agent Terms") applies if you use, authorize, enable, or allow an Agent to access, use, or interact with the Services.
An Agent means any software or service that acts autonomously or semi-autonomously on behalf of a person or entity and is capable of operating without direct human supervision.
14.2
An Agent may not access, use, or interact with the Services unless it clearly identifies itself at all times and complies fully with the requirements set out in Section 14.4 below.
Furthermore, an Agent must not access, use, or interact with the Services if we have instructed that Agent not to do so.
14.3
We reserve the right to restrict, including through technical measures, whether and how an Agent may access, use, or interact with the Services.
14.4
Agents must:
(i) identify themselves in all HTTP/HTTPS requests by including "Agent/[Agent Name]" within the User-Agent header;
(ii) not conceal or disguise that access or interactions originate from an Agent, including by imitating human behavior or bypassing CAPTCHA or similar verification systems;
(iii) answer truthfully any questions intended to determine whether interactions originate from a human or an automated system; and
(iv) not circumvent or attempt to bypass any measures intended to block, restrict, modify, or monitor Agent access to the Services.
SECTION 15 – TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at any time, at our sole discretion and without prior notice. You will remain responsible for all amounts due up to the date of termination.
The following sections shall survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature are intended to survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
The information provided through our Services is for general informational purposes only. We make no representations or warranties regarding the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.
Unless expressly stated by Jová Mae, the Services and all products offered through the Services are provided on an "AS IS" and "AS AVAILABLE" basis without any representations, warranties, or conditions of any kind, whether express or implied, including but not limited to implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow limitations on implied warranties, so certain exclusions may not apply to you.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Jová Mae, its affiliates, directors, officers, employees, agents, contractors, service providers, licensors, and Shopify and its affiliates shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
This includes, but is not limited to, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or any similar damages arising from your use of the Services or any products purchased through the Services, whether based on contract, tort (including negligence), strict liability, or otherwise.
This limitation also applies to any claim relating to errors or omissions in content or any loss or damage arising from the use of any content or products made available through the Services, even if advised of the possibility of such damages.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Jová Mae, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or relating to:
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your breach of these Terms of Service;
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your violation of any applicable law or the rights of any third party; or
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your access to or use of the Services.
We will notify you of any claim for which indemnification is sought, provided that any delay in notification shall not relieve you of your obligations unless you are materially prejudiced. We reserve the right to control the defense and settlement of any such claim at your expense. You agree to cooperate fully in the defense of any claim, including by providing relevant documents and information.
SECTION 19 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted by Jová Mae, constitute the entire agreement between you and us regarding your use of the Services and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 21 – ASSIGNMENT
You may not assign, transfer, delegate, or otherwise transfer your rights or obligations under these Terms without our prior written consent.
We may assign, transfer, or delegate these Terms or any of our rights or obligations at any time without notice or your consent.
SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreements under which we provide Services shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Jová Mae is established.
You agree that the courts of that jurisdiction shall have exclusive jurisdiction over any disputes arising under these Terms.
SECTION 23 – HEADINGS
The headings used in these Terms of Service are included for convenience only and shall not affect the interpretation of these Terms.
SECTION 24 – CHANGES TO THE TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates on our website. It is your responsibility to check this page periodically for changes.
Where required by applicable law, we will notify you of material changes before they become effective. Your continued use of the Services after any changes have been posted constitutes your acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Jová Mae